MaxD, one of the members of the Casinomeister forum, noticed an interesting connection between the changes in the rules of the regulator and the behavior of the players. He is responsible for resolving issues between players and the casino, and said that complaints about self-exclusion and responsible gambling have increased recently.
Moreover, this coincided with the moment when the British regulator made the casinos responsible for ensuring that they monitor the responsible gaming of their customers. There are also trends in complaints, according to MaxD. There were periods when complaints about non-payments prevailed, then RTP, and now self-exclusion and responsible gambling are in trend.
You can call me a cynic, but it seems that once the UK government has made casinos responsible for self-exclusion and the spending patterns of UK players, the nature of the complaints we've been receiving has shifted significantly towards self-exclusion and responsible gambling. If these complaints were for the most part real problems from players who are really trying to control their gambling habits, I would not mind, but in reality this is not the case. The vast majority of self-exclusion and responsible gambling complaints I've seen over the past 6 months have been misunderstandings at best, and most have been downright suspicious and false.
In his opinion, by making casinos responsible for identifying problem players and preventing them from being harmed, the regulator has opened the door for numerous scammers. Now they are abusing this to cash in, because in fact, any player can blame the casino for allowing him to play too much. Moreover, a failed attempt does not threaten them with any punishment.
